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KYC & Security

Your trust and security are our top priorities. Learn about our KYC processes and the bank-grade security measures we employ to keep your digital gold 100% safe.

100% Secure & Insured Platform
Augmont Insured Vaults

Every gram of digital gold you purchase is backed by physical 24K gold stored securely in world-class, 100% insured Brink's/Augmont vaults.

Bank-Grade Encryption

We use 256-bit SSL encryption to ensure your personal data, KYC documents, and financial transactions are completely protected from unauthorized access.

Independent Trustee Audits

An independent SEBI-regulated trustee monitors all gold balances to guarantee that your digital gold corresponds exactly to the physical gold in the vault.

Secure Payments

All transactions are processed through RBI-approved, PCI-DSS compliant payment gateways like Cashfree to ensure your money is handled safely.

1. Know Your Customer (KYC) Policy

To ensure a secure trading environment and comply with the Prevention of Money Laundering Act (PMLA) guidelines, Mera Sunaar has implemented a strict Know Your Customer (KYC) framework.

  • Purchases up to Rs.1000: No KYC documentation is required. You can instantly buy digital gold using just your registered mobile number and basic profile details.
  • Purchases above Rs.1000: A mandatory KYC verification is required. You must submit a valid Permanent Account Number (PAN) card.
  • Digilocker Integration: For a seamless, paperless experience, we verify your details securely using government-backed databases, including Digilocker, ensuring instant approval.
  • Form 60: In cases where a PAN card is not available, you may be allowed to submit Form 60 as per government regulations.
2. Account Security & Verification

We take the security of your Mera Sunaar account seriously. Access to your digital gold portfolio is protected by robust authentication layers.

  • OTP Verification: Every login and sensitive transaction (like selling or redeeming gold) requires a One-Time Password (OTP) sent directly to your registered mobile number.
  • Session Management: Our system automatically logs you out after periods of inactivity to prevent unauthorized access.
  • Account Linking: Withdrawals and liquidations of digital gold can only be credited to a verified bank account or UPI ID that matches the registered name on your Mera Sunaar profile.
3. Data Privacy & Protection

Mera Sunaar acts as a custodian of your data. We adhere strictly to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

  • Your KYC documents (such as PAN images or Aadhaar details fetched via Digilocker) are stored in highly encrypted databases behind secure firewalls.
  • We do not sell your personal or financial data to third-party marketing agencies.
  • Data is shared with our vaulting partner (Augmont) strictly on a "need-to-know" basis to facilitate your gold purchases and storage.

For more detailed information on how we handle your data, please review our Privacy Policy.

4. Fraud Prevention

Mera Sunaar reserves the right to monitor transactions for suspicious activity. If we detect any irregular, fraudulent, or money-laundering activities, we may temporarily suspend your account and require additional verification documents to proceed.

5. Contact Security Officer

If you suspect unauthorized access to your account, or if you have any concerns regarding the security of the platform, please contact our support team immediately.

Email: support@merasunaar.com
Subject Line: Security Alert / KYC Inquiry