Important Notice on Digital Gold Purchases
Because digital gold prices are highly volatile and linked to live market rates, once a purchase of digital gold is successfully completed and credited to your vault, the transaction is considered final and cannot be canceled or refunded. You may, however, sell the gold back to us at any time at the prevailing live sell rate.
1. Cancellation of Gold Purchases
- Successful Transactions: Due to the dynamic nature of bullion markets, successful orders for the purchase of Digital Gold cannot be canceled, exchanged, or refunded.
- Pending/Failed Transactions: If your payment is deducted from your bank account or card but the transaction fails to reflect in your Mera Sunaar vault, the transaction will automatically be canceled.
2. Refund Process for Failed Transactions
In the event of a failed or incomplete transaction where funds have been debited from your account:
- The debited amount will be automatically refunded to your original payment method (Bank Account, UPI, Credit/Debit Card).
- The refund process is initiated immediately on our end. However, depending on your bank or payment gateway provider (e.g., Cashfree), it may take 3 to 7 working days for the funds to reflect in your account.
- If you do not receive your refund within 7 working days, please contact our support team with your transaction ID and bank statement.
3. Selling Your Digital Gold
While you cannot cancel a successful purchase, you have the flexibility to liquidate your assets:
- You may sell your accumulated Digital Gold back to Mera Sunaar at the prevailing "Live Sell Rate" displayed on the platform.
- As per our terms of service, gold once purchased cannot be sold before 48 hours of purchase to prevent fraudulent activities.
- Upon a successful sale, the funds will be transferred directly to your verified bank account or UPI ID instantly, or within a maximum of 48 hours depending on banking hours.
4. Changes to the Policy
Revbook Technology Private Limited reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and your continued use of the Mera Sunaar platform constitutes your acceptance of the revised policy.
5. Contact Us
If you have any questions or concerns regarding a transaction, refund, or cancellation, please reach out to our support team: